This is a template. Please have it reviewed by your legal advisor and update it with your company's details before publishing.
1. Plan cancellations
You may cancel your connection at any time by contacting customer support. Prepaid plan charges for the current billing cycle are generally non-refundable once the service has been activated.
2. Installation & security deposit
Refundable security deposits are returned within 15 working days after the equipment (router/ONT) is returned in good working condition.
3. Failed or duplicate payments
If a payment is debited but not credited to your account, or is charged twice, the amount will be refunded to the original payment method within 7–10 working days after verification.
4. Service not feasible
If we are unable to provide service at your address after payment, the full amount will be refunded.
5. How to request a refund
Email our support team with your customer ID, payment reference and reason for the refund.